Effective Date: September 1, 2026

At Stellar Astro Research Point, we aim to provide quality products and services and a smooth customer experience. Please review the following policy before placing an order.

1. Eligibility for Returns

Physical products purchased from our Astro Shop may be eligible for return or replacement if:

• The product arrives damaged.
• The wrong product has been delivered.
• The product is defective or materially different from its description.
• The item is unused and returned in its original condition and packaging, where applicable.

Return eligibility may vary depending on the product category.

2. Non-Returnable Products

For hygiene, personalization, digital delivery, or service-related reasons, certain products or services may not be eligible for return or refund, including:

• Downloadable digital products
• E-books or digital learning materials after access/download
• Online courses after substantial access or consumption
• Personalized horoscope reports
• Customized astrology services
• Personalized products
• Products specifically marked as non-returnable on the product page

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

You may be asked to provide:

• Order number
• Photographs/videos of the product
• Packaging photographs
• Description of the issue

After verification, we may provide a replacement, exchange, or eligible refund.

4. Return Condition

Approved physical returns should generally be:

• Unused
• In original packaging
• Complete with accessories, tags, manuals, or other included items
• In resalable condition, unless the return is due to damage or defect

5. Refund Process

Once an eligible return or cancellation is approved, the refund will be processed through the original payment method where possible.

The time taken for the amount to appear in your account may depend on the payment provider or bank.

6. Cancellation

Customers may request cancellation before the order is dispatched, subject to our ability to process the cancellation.

Once an order has been dispatched or a personalized/digital service has started, cancellation may not be possible.

7. Astrology Services

Refunds for personalized astrology consultations, horoscope reports, customized services, or similar services will be considered according to the circumstances and whether the service has already been delivered or substantially initiated.

8. Course Refunds

Course refund eligibility depends on the course’s specific terms and access status. Once substantial course content has been accessed, downloaded, or consumed, a refund may not be available.

9. Return Shipping

Where the return is due to our error, such as an incorrect or defective product, we may arrange or reimburse reasonable return shipping as applicable.

For other eligible returns, return shipping costs may be borne by the customer.

10. Contact for Refunds & Returns

For all order, purchase, refund, return, or cancellation queries:

Email: order@stellarastro.com
WhatsApp/Contact: +91 8709828189